Refund policy

For hygiene reasons, we do not offer returns for change of mind. 

We do our absolute best to colour match our towels however there will be some colour variances between what you see on screen (hex colours) vs what you see on our towels (pms colours).  

Colour spectrums vary across devices so we ask you to seek further clarification on a colour if you need. Our friendly team is always on hand to help!

We take great pride in the quality of our towels and products so in the very rare instance where your product has a fault, please contact us to discuss the issue. 

We will ask you to send clear photos of the problem along with a description of the fault.  If we deem the product faulty, we will arrange for your products to be returned to us free of charge and we will send you a replacement at no cost.

We do not offer refunds on items that our courier service can evidence have been “delivered”. If however, you have experienced a delivery issues, please contact us in the first instance and we will work with you and the Courier service to resolve.

We do not offer refunds for products damaged as a result of our care guide not being followed.

Our towel loving team are pretty good at packing orders but as your order is picked and processed by real humans, sometimes mistakes can occur.  If you have received the wrong item, please send us an email and we will swap the products for you at no cost.